Questions
Five answers, none of them “it depends.”
- Which states do you serve?
- Michigan, Illinois, Indiana, Ohio, and Wisconsin. That is the whole footprint, and it is deliberate — we run lanes we know, with carriers we have relationships with. If your freight needs to go beyond those five states we will say so and point you to a broker who covers it.
- How are rates calculated?
- Distance and lane balance first, then weight and pallet count, appointment windows, season, and any accessorials. Every one of those appears on the quote. If a rate changes between quote and pickup, we tell you why before the truck moves, not after.
- Do you handle expedited freight?
- Yes, same day where the distance allows, using a straight truck or sprinter rather than a full trailer. It is expensive, and we will tell you when it is not worth it — sometimes the honest answer is that your own van gets there sooner.
- Is cargo insurance available?
- Yes. Cargo coverage is in place on every load we move and the certificate is available on request before you tender freight. High-value shipments may need additional coverage arranged in advance — tell us the declared value when you request a rate rather than at pickup.
- How are shipments tracked?
- Your coordinator sends a pickup confirmation, a departure notice, and an ETA update if anything changes en route — by email or text, whichever you prefer. There is no portal to log into. For dedicated lanes we can send a scheduled daily summary instead.